I tried to order through your website and my credit card was declined, but I am still seeing a charge on my credit/debit card online statement. Why?
Our website has security measures to prevent fraud. You must enter the correct credit card CVV code. Also, your billing address must match the address on your billing statement. The staff at North Bay does not see your credit card number and does not approve or disapprove credit card transactions — that process is handled by secure and encrypted communication between merchant banks. If you are declined, please try again and/or contact your credit card provider.
Yes, we keep the website current, however, market prices and box sizes can change on short notice (very rare). But we would certainly discuss any such situation with you before filling your order.
Occasionally we email promotion codes or post them on this website. Please sign up for our news and email specials by entering your email address in the Keep in Touch box on the left side of the screen.
No — our products are not subject to sulfering and sulfite dipping. These treatments are often used to prevent long term darkening but have been linked to asthmatic reactions in a small portion of the asthmatic population. We have a small number of products where color retention is a concern. These products will use a natural and safe addition, such as the 0.6% lemon juice added to freeze dried apples — such ingredient additions are disclosed.
The nutritional value of our products are quite favorable, almost as good as fresh, and definitely better than canned. Nutritional data will vary by variety — each of our product detail pages have Nutritional Facts.
Almost all products are certified Kosher by Blue Ribbon Kosher. See the Kosher symbol on the product detail page or view the
Our organic products are GMO free, as this is a component of organic certification. For our other products, our partner processors have assured us of no genetically modified crops but we do not perform verifications of this. Therefore we do not label conventional products as GMO Free.
This is a weight ratio of dried product to a rehydrated equivalence of fresh prepared product. For example, air dried tomato flakes have a rehydration ratio of 1:4. This means 1 lb of air dried tomato flakes, when rehydrated, is equal to approximately 4 lbs of fresh chopped tomatoes. Please see our product detail pages for these ratios. Rehydration Ratio and Fresh Weight Replacement Ratio are the same thing, but differ from the “Fresh Equivalent Ratio” (see below).