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FAQ

Frequently Asked Questions

When you place an order, your card issuing bank receives an authorization request for that charge. They confirm the card number is valid and verify if there are available funds to cover the requested amount. If the funds are available, they will reserve the funds for this transaction and send this information to our payment processor. A security check then confirms the billing information on the order matches the information on file with your issuing bank. If the address, zip code, and card code do not match what is on file, the transaction will be declined. Even though the transaction has been declined, the hold on the authorized funds will remain until your card issuing bank removes the authorization. Most card issuing banks will remove authorizations within 3-7 days if they are not claimed for settlement. This can be mistaken for an actual charge, but is part of the temporary hold. A declined transaction will not complete as a charge transaction on your credit/debit card... Read more
on Feb 5, 2020

Our website has security measures to prevent fraud. You must enter the correct credit card CVV code. Also, your billing address must match the address on your billing statement. The staff at North Bay does not see your credit card number and does not approve or disapprove credit card transactions — that process is handled by secure and encrypted communication between merchant banks. If you are declined, please try again and/or contact your credit card provider.

on Feb 5, 2020
Yes, the check out process allows you to enter multiple shipping addresses and specify gift messages. Here's how to send 2 or more gift boxes or any combination of products as gifts to friends and family: Place 2 or more products in your cart. Then view cart and select "Checkout with Multiple Addresses." Please complete login or register as a new customer. Enter all recipient names and addresses using the enter new address button. After entering all addresses, use the drop down boxes to select which items ship to which addresses. Then select update quantity and addresses and continue to shipping information and select shipping method. Below shipping selection, select the box for gift messages and enter your gift message for each address. Messages will be enclosed in each gift box. This all takes place in step 4 of check out Then complete check out by entering your credit card information. Your gift order will be wrapped in tissue paper, packaged in a white box, labeled as a gift, and shipped within one business... Read more
on Feb 4, 2020
Select any combination of items and then, at step 4 of check out, check the box next to "Do you have any gift items in your order?" Then you can enter a gift message. Also, remember to specify the gift recipient's shipping name and address in the ship to fields, instead of your billing address.
on Feb 5, 2020

Yes, we keep the website current, however, market prices and box sizes can change on short notice (very rare). But we would certainly discuss any such situation with you before filling your order.

on Feb 5, 2020
Sorry, we do not publish a print catalog for retail distribution. Our product pages are printer friendly.
on Feb 5, 2020

Occasionally we email promotion codes or post them on this website. Please sign up for our news and email specials by entering your email address in the Keep in Touch box on the left side of the screen.

on Feb 4, 2020

entercouponcode

on Feb 4, 2020

No — our products are not subject to sulfering and sulfite dipping. These treatments are often used to prevent long term darkening but have been linked to asthmatic reactions in a small portion of the asthmatic population. We have a small number of products where color retention is a concern. These products will use a natural and safe addition, such as the 0.6% lemon juice added to freeze dried apples — such ingredient additions are disclosed.

on Feb 5, 2020

 The nutritional value of our products are quite favorable, almost as good as fresh, and definitely better than canned. Nutritional data will vary by variety — each of our product detail pages have Nutritional Facts.

on Feb 5, 2020

Yes, click this logo and scroll to North Bay Trading Co. organic wild rice

on Feb 4, 2020

Almost all products are certified Kosher by Blue Ribbon Kosher. See the Kosher symbol on the product detail page or view the

North Bay Kosher List.
on Feb 4, 2020

Our organic products are GMO free, as this is a component of organic certification. For our other products, our partner processors have assured us of no genetically modified crops but we do not perform verifications of this. Therefore we do not label conventional products as GMO Free.

on Feb 4, 2020
 This is a ratio used by manufacturers to determine how much fresh product is needed, including cores, tops, etc, to make a finished dried product. For example, fresh equivalent tomatoes would be the weight of whole and intact fresh tomatoes, before removal of cores and stems, needed to make one pound of diced dried tomatoes. Thus, the fresh equivalent ratio is always higher than the rehydration ratio, since there is weight loss in trimming away the tops, stems, cores, etc. This ratio is generally not published - however, the rehydration ratios are often... Read more
on Feb 5, 2020

This is a weight ratio of dried product to a rehydrated equivalence of fresh prepared product. For example, air dried tomato flakes have a rehydration ratio of 1:4. This means 1 lb of air dried tomato flakes, when rehydrated, is equal to approximately 4 lbs of fresh chopped tomatoes. Please see our product detail pages for these ratios. Rehydration Ratio and Fresh Weight Replacement Ratio are the same thing, but differ from the “Fresh Equivalent Ratio” (see below).

on Feb 5, 2020
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