Customer Service

Please see below, plus FAQs and Shipping

 

Ordering & Payments

To place an order with us, please do one of the following: (1) Shop online and check out using credit card, (2) Shop online and check out with your PayPal account, or (3) Place a phone order by calling us at 1-800-348-0164 (online order discounts not valid with phone orders). Please call for instructions on sending payment via wire transfer or paying on terms if you are an established commercial customer.

Terms for International Ordering: Our representation is that we cannot provide any statements or certifications that our products meet legal regulations, including import and food regulations, of other jurisdictions. Our products may be legally sold in the United States. We will cooperate with buyer's attempts to obtain necessary export/import licenses by providing necessary information and will cooperate with obtaining other documentation as necessary at buyer's cost. Unless specifically arranged, it is agreed delivery shall be 'ex works' and we will not be responsible for any lost, stolen or damaged goods after the goods are delivered to your designated agent in the United States. Buyer's Representations: Buyer will pay for their order total in US dollars. Buyer or Buyer's agent will accept delivery of the goods at the time they are delivered to the locations selected by Buyer. Buyer agrees that licensing responsibility for determining the proper export authorization and obtaining an export license or authorization is hereby assigned to Buyer and Buyer's forwarding agent in the United States, and that Buyer has the authority to assign the responsibility for shipments to the forwarder. Buyer agrees that it is the importer of record and will comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, import licenses, customs duties and fees levied by the destination country. Additional charges for customs clearance must be paid by Buyer. Buyer is responsible for complying with local tax law, such as sales, tariffs and VAT taxes. Buyer will cooperate with providing necessary documents, such as invoices or proof of export. All disputes will be governed by the laws of the United States and the State of Wisconsin, and will be venued in Wisconsin.

Pricing & Promotions

Our prices, specials, and promotions are subject to change at any time, unless otherwise stated, quoted, or agreed upon by wholesale trade contract. Sales and promotions on our retail site usually do not apply to wholesale orders. In the unlikely event of a serious pricing issue created by data entry error, we will give you the option to cancel your order or pay the corrected price.

Viewing Orders

We recommend you register before or during check out. Registered customers may click on My Account in the upper right corner of their browser and view their current and past orders.

Updating Account info

Please click on My Account in the upper right corner of your browser and then navigate to Your Account to change your password and other preferences. Also, you may click on Address Book to update your addresses.

Privacy & Security

Whenever you are on a North Bay Trading webpage that asks for personal information, it is a page that uses secure socket layer encryption. You will notice that the lock icon on your browser becomes locked and, in the address bar, the 'http' changes to 'https'. We do not automatically store your credit card information after your order is placed. If a refund or credit is required, we can ask our merchant bank to refund your credit card without re-collecting your card number. Like most shopping web sites, cookies help us track customer trends, such as which pages are most popular, which time of day brings the most traffic, that sort of thing. These files do not contain any personal identifying information such as your name and address. We will never share your email address with any other companies. We may occasionally use your email address to send notifications of cooking tips, specials, and new products. If you do not wish to receive, you may opt to discontinue emails from us. We may occasionally provide our customer postal mailing list to companies who wish to send postal mail of likely interest to you, such as gourmet food catalogs. Please notify us via phone, fax, or letter if you do not wish to receive such mailings: North Bay Trading Co, PO Box 129, Brule, WI 54820, USA Toll Free: 800-348-0164, Ph: 715-372-5031, Fax: 715-372-4975.

Return Policy

It is our goal to be responsive and make you a happy customer. We maintain an A+ plus rating with the Better Business Bureau.

Small snack and retail sized packages are great for evaluation purposes before ordering bulk products. Also, please review product descriptions and pictures so you receive what you expect.

We cannot cancel orders which have already been shipped.

If you do not receive your order in a timely fashion, please let us know within three weeks of placing your order. We investigate all lost shipments and will reship or refund unless our shipper provides evidence of delivery to you. (Note: Large orders require signature upon delivery.)

All returns must be authorized in advance.

If any item arrives damaged or defective or you did not receive what you ordered, please retain the product plus packaging and contact us within 10 days to arrange replacement at no expense to you. If you have any other objections and contact us within 10 days regarding a snack size or retail size package which costs $100 or less, we promise to take appropriate action to replace, exchange, or refund such unopened items. There may be a restocking fee of 15 percent. We generally do not replace, exchange or refund bulk bags, bulk boxes, super ship, custom orders, wholesale orders, bundled orders, and opened food items.