Can I place my order over the phone?
Yes, please call us at 1-800-348-0164 between 9-4 pm CST.  You may have to leave a message, but we will always return your call, usually within 30 minutes.

Can I send items as a gift to another address?
Yes, the check out process allows you to enter a different shipping name and address, plus you can type a short message for the recipient in the check out comment field. 

I am a returning customer and I forgot my password, how do I order?
Until the next site upgrade, all customers must enter an email address.  Returning customers using the same email address as before must also enter their password.  If you forgot your password, please enter your email address after clicking here:  Forgot your password.  A new password will be sent to you (be sure to check your junk mail box). Then click Login (upper right corner of the screen).  After login, you can click on Your Account (upper right corner of the screen) and change your password to one that is easy to remember. 

I cannot view the shopping cart in the left margin, what is wrong?
This site supports Internet Explorer and Firefox. Many other browsers also work, however, MSN Explorer may drop the shopping cart from view. 

I would like to switch to another coupon code but the cart remembers the one I just entered?
Please delete the cookies on your browser, close the browser, reopen it, and try again.

Is this website secure?
Yes, our check out process uses advanced secure socket layer encryption.  Whenever you enter personal information, the 'http' on your address bar changes to 'https.' Click here to verify.

Will you ship outside the lower 48 states?
We can usually accommodate orders to APO addresses, Alaska, Hawaii, and US Territories without too much trouble.  These orders ship via registered mail.  However, if your order is unusually heavy, we may request additional funds for shipping or offer to cancel your order.  Some APO addresses and US Territories may take 4 weeks or more for delivery.