Customer Service

Please see below, plus FAQs and Shipping

• Ordering & Payments
• Pricing & Promotions
• Viewing Orders
• Updating Account info
• Privacy & Security
• Return Policy

Ordering & Payments

To place an order with us, please do one of the following: (1) Shop online and check out using credit card, (2) Shop online and check out with your PayPal account, (3) Shop online and check out with Google Check Out, or (4) Place a phone order by calling us at 1-800-348-0164 (online order discounts not valid with phone orders).

Pricing & Promotions

Our prices, specials, and promotions are subject to change at any time, unless otherwise stated, quoted, or agreed upon by wholesale trade contract. Sales and promotions on our retail site usually do not apply to wholesale orders. In the unlikely event of a serious pricing issue created by data entry error, we will give you the option to cancel your order or pay the corrected price.

Viewing Orders

We recommend you register before or during check out. Registered customers may click on My Account in the upper right corner of their browser and view their current and past orders.

Updating Account info

Please click on My Account in the upper right corner of your browser and then navigate to Your Account to change your password and other preferences. Also, you may click on Address Book to update your addresses.

Privacy & Security

Whenever you are on a North Bay Trading webpage that asks for personal information, it is a page that uses secure socket layer encryption. You will notice that the lock icon on your browser becomes locked and, in the address bar, the 'http' changes to 'https'. We do not automatically store your credit card information after your order is placed. If a refund or credit is required, we can ask our merchant bank to refund your credit card without re-collecting your card number. Like most shopping web sites, cookies help us track customer trends, such as which pages are most popular, which time of day brings the most traffic, that sort of thing. These files do not contain any personal identifying information such as your name and address. We will never share your email address with any other companies. We may occasionally use your email address to send notifications of cooking tips, specials, and new products. If you do not wish to receive, you may opt to discontinue emails from us. We may occasionally provide our customer postal mailing list to companies who wish to send postal mail of likely interest to you, such as gourmet food catalogs. Please notify us via phone, fax, or letter if you do not wish to receive such mailings: North Bay Trading Co, PO Box 129, Brule, WI 54820, USA Toll Free: 800-348-0164, Ph: 715-372-5031, Fax: 715-372-4975.

Return Policy

Unfortunately, we cannot cancel orders which have already been shipped. If you do not receive your order in a timely fashion and you cannot track your package, we are glad to investigate and resolve. If items arrive damaged or defective, please retain the product and packaging, and contact us within 3 days to arrange replacement. Let us know within 10 days if you did not receive what you ordered and we will immediately return or exchange the item(s) at no expense to you. Please call as all returns must be issued a return authorization number before they are returned. Please note we do not have a blanket return policy for food returns. Please review product descriptions, quantities, and pictures so you receive what you expect and do not feel the need to return excess product. We offer small sized packages which large scale customers can order in advance for evaluation purposes. We do not return food items to inventory for shipment to other customers. We stand by to assist you with any questions to help ensure you have a positive experience. We maintain an A+ plus rating with the Better Business Bureau.